Returns & Right of withdrawal – We keep it simple

Not satisfied with your purchase? No worries! Returning items is simple and stress-free.

✨ Key Highlights:

• No reason needed – return “just because”
• 14-day reflection period – from delivery date and within 14 days later you can decide to keep it or not...
• Fast inspection – returns inspected within a few days most of time 5 days (max 14);
• refund will be done mostly same day after inspection is done.

Return Conditions:

Items are undamaged and clean.

• All accessories included (also manual etc);
• Original packaging;
• Pack items securely for safe return;
• Sealed products remain unopened (applies to fragile or hygiene-sensitive items, e.g., turntable styli, in-ear earbuds).

For furniture, always choose Option 2.

Option 1 – Return Label:

• Use our return portal to print a return DPD shippinglabel;
• Coverage is up to €500 via DPD (other carriers not insured);
• Returns are at the customer’s risk and expense (if you need more insurance value contact us so we can check for higher insurance or choose option 2)

Option 2 – Own Carrier:

• Arrange return with a carrier of your choice;
• Email us: “Return: order number …” to receive a return form to include in your package;
• Return requested more than 2 weeks after delivery day cannot be processed and declined.

Timeframe:

• You have 14 days to request a return calculated from the day the package was delivered to you;
• The package must be received in our warehouse within 2 weeks after your request to return the product.

Exchange product:

• Place a new order for the desired product;
• Original order must be returned and will be refunded (minus any return costs);
• Refunds processed via the original payment method within 2 weeks.